Privacy Policy

Effective Date: This Privacy Policy was last modified on Tue May 05 2026 15:52:09 GMT+0800 (Malaysia Time).

Welcome to Hancy Marketplace (hancymarketplace.easy.co). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following types of information:

  • Personal Identification Information: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment details are collected securely through our third-party payment gateways integrated with our platform. We do not directly store your full credit card numbers or banking passwords on our servers.

  • Order History: Details of the products and curated bundles you have purchased from us.

  • Technical Data: Information automatically collected when you visit our site, including your IP address, browser type, device type, and browsing behavior on our store.

2. How We Use Your Information

We use the collected data for various standard business purposes, including:

  • Order Fulfillment: To process transactions, verify payments, and arrange for the shipping and delivery of your orders across Peninsular Malaysia.

  • Customer Communication: To send order confirmations, shipping updates, and respond to your customer service inquiries or refund requests.

  • Marketing & Promotions: With your consent, to send you emails or messages about new product launches, exclusive bundle deals, and special offers. You may opt out of these communications at any time.

  • Site Improvement: To analyze website traffic and user behavior to optimize our store's layout, product offerings, and overall customer experience.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We only share your data with trusted third parties strictly necessary to operate our business:

  • E-commerce Platform: Our store is hosted on easy.co, which provides the online e-commerce platform that allows us to sell our products to you. Your data is stored securely through their data storage, databases, and general application.

  • Service Providers: We share your delivery details (name, address, phone number) with our trusted courier partners to fulfill your shipments.

  • Payment Processors: We share necessary transaction details with our integrated payment gateways to securely process your payments.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities in Malaysia.

4. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to track activity on our Service and hold certain information. Cookies help us remember your shopping cart items, save your preferences for future visits, and compile aggregate data about site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, you may not be able to use certain portions of our website.

5. Data Security

The security of your personal data is important to us. We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete personal data.

  • Request the deletion of your personal data, subject to certain legal or business record-keeping requirements (such as retaining past invoices for tax purposes).

  • Withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: